{"id":265,"date":"2023-10-12T16:20:17","date_gmt":"2023-10-12T16:20:17","guid":{"rendered":"https:\/\/pbscompany.smartwebsitedesign.com\/?p=265"},"modified":"2024-06-18T15:42:59","modified_gmt":"2024-06-18T19:42:59","slug":"how-msp-preferred-business-systems-inc-reduced-its-clients-cyber-risk-to-virtually-zero","status":"publish","type":"post","link":"https:\/\/wp.pbscompany.com\/blog\/how-msp-preferred-business-systems-inc-reduced-its-clients-cyber-risk-to-virtually-zero\/","title":{"rendered":"How MSP, Preferred Business Systems Inc, Reduced its Client\u2019s Cyber Risk to Virtually Zero"},"content":{"rendered":"\n

\u200d<\/p>\n\n\n\n

Founded in 1997, Preferred Business Systems (PBS) is a New-Jersey based technology solutions provider of hardware, office equipment and managed  information technology (IT) services to businesses across the United States. PBS provides a comprehensive support system for everything their clients need to make their businesses as secure, efficient and productive as possible.<\/p>\n\n\n\n

PBS became a managed services provider (MSP) in 2009 and is now servicing over 3000 users. They are one of only 200 MSPs worldwide to have Super Elite status with N-able, a scalable security operations software provider.<\/p>\n\n\n\n

\u200d<\/p>\n\n\n\n

The Challenge<\/strong><\/h3>\n\n\n\n

Preferred Business Systems (PBS) originally served clients by managing their IT infrastructure needs and supplying office equipment (copiers, printers and mailers). Over time clients would suffer from malware, viruses, and in some rare cases, from downtime as cyber security wasn\u2019t on top of the client\u2019s agenda. As a result, this break-fix approach would consume a lot of a PBS technician\u2019s time.<\/p>\n\n\n\n

Ori describes the effects of being corrective not preventative as substantial. \u201cThe team was so busy analyzing the root course of incidents, rebuilding servers and machines, then also needing to spend time communicating back to the client on how and what had happened.\u201d<\/p>\n\n\n\n

\u201cResources were stretched\u201d continues Ori, \u201cwe had high overtime costs and needed more technicians.\u201d<\/p>\n\n\n\n

Preferred Business Systems felt it had a duty to start protecting clients from cyber threats alongside providing them with IT infrastructure and network hardware. The break-fix approach highlighted the need to raise awareness on the best security practices across their client industries.<\/p>\n\n\n\n

\u201cThe onboarding process is straightforward and the easiest out of any of our tech-stack\u201d<\/p>\n\n\n\n

\u200d<\/p>\n\n\n\n

The Solution<\/strong><\/h3>\n\n\n\n

PBS decided to create a separate business arm to focus on cyber security and client protection. The new arm of the business, CyberRiot, allowed PBS to build a cyber security tech stack that would match the levels of protection their clients\u2019 need. As a valued partner, Ori was able to work directly with the N-able team to add a SOC (Security Operations Centre) service to wrap around their Endpoint Detection and Response (EDR) software from N-able and deploy a Security Incident and Event Management (SIEM) monitoring solution.<\/p>\n\n\n\n

N-able recommended Falanx Cyber,  a 24\/7\/365 SOC, with a team of security-cleared analysts and SIEM tool from Elastic to monitor and respond to threats in real time. \u201cThis immediately reduces the time and \u2018noise\u2019 for our technicians and solves a lot of the issues our clients face\u201d says Ori. \u201cWe now tell clients that although you have antivirus and a SIEM you want the added value of our SOC security stack.\u201d<\/p>\n\n\n\n

\u201cThe onboarding process for our clients to Falanx\u2019s SOC services has been straight forward,\u201d says PBS cyber security scrummaster Ruben Casta\u00f1o. \u201cWe have a simple process we follow each time.\u201d<\/p>\n\n\n\n

\u200d<\/p>\n\n\n\n

The Result<\/strong><\/h3>\n\n\n\n

By using Falanx Cyber\u2019s Managed Detection and Response (MDR)SOC service, Ori, Ruben and the PBS security team have successfully seen cyberattacks on their clients prevented.<\/p>\n\n\n\n

\u201cSeveral full-scale ransomware attacks on clients have been prevented by PBS Cyber Riot and Falanx\u2019s SOC service. The attacks were shutdown and action was taken before spreading to multiple machines and servers, saving thousands of dollars and hours of downtime for our clients.\u201d<\/p>\n\n\n\n

\u2013 Ori Segall, Chief Technology Officer, PBS<\/p>\n\n\n\n

The worry of cyberattacks and the days of mopping up incidents is long gone. Ori says \u201cThe Falanx SOC and the software tools in our security offering has reduced our client\u2019s risk down to basically zero\u201d.<\/p>\n\n\n\n

Cyber security is now part of Preferred Business System\u2019s philosophy of making IT simple<\/em>. \u201cWe offer the full stack to clients for their protection \u2013 we don\u2019t offer a-la-carte products that leave room for vulnerability.\u201d<\/p>\n\n\n\n

Ori concludes, \u201cI would tell other MSPs to invest heavily in their security tech stack and use a monitoring service like Falanx for clients because without it you are leaving customers open to attacks.\u201d<\/p>\n\n\n\n

Falanx Cyber\u2019s Managed Detection & Response (MDR) is freeing IT teams at a time when security risks and potential weaknesses are on the increase. It provides MSP\u2019s with the ultimate in continuous cyber security protection from a team of UK security-cleared analysts, and it costs significantly less than the cost of trying to hire and retain professionals who are increasingly thin on the ground.<\/p>\n\n\n\n

\u200d<\/p>\n\n\n\n

Isn’t it time you took your network security serious?<\/p>\n\n\n\n

\u200d<\/p>\n\n\n\n

Originally posted on\u00a0<\/em>Falanx Cyber<\/em><\/a> Download the PDF here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u200d Founded in 1997, Preferred Business Systems (PBS) is a New-Jersey based technology solutions provider of hardware, office equipment and managed  information technology (IT) services to businesses across the United States. PBS provides a comprehensive support system for everything their clients need to make their businesses as secure, efficient and productive as possible. PBS becameContinue reading “How MSP, Preferred Business Systems Inc, Reduced its Client\u2019s Cyber Risk to Virtually Zero”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":681,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nHow MSP, Preferred Business Systems Inc, Reduced its Client\u2019s Cyber Risk to Virtually Zero - Preferred Business Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.pbscompany.com\/blog\/how-msp-preferred-business-systems-inc-reduced-its-clients-cyber-risk-to-virtually-zero\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How MSP, Preferred Business Systems Inc, Reduced its Client\u2019s Cyber Risk to Virtually Zero - Preferred Business Systems\" \/>\n<meta property=\"og:description\" content=\"\u200d Founded in 1997, Preferred Business Systems (PBS) is a New-Jersey based technology solutions provider of hardware, office equipment and managed  information technology (IT) services to businesses across the United States. 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